Delivery & Exports

Exports

We only supply products within the New Zealand market, and do not export to other countries.

Delivery

  • Postage is $30.00 per order to Waiheke.
  • $20.00 postage per order to all of North Island.
  • $40.00 postage per order to all of South Island.
  • Additional fees will be applied for rural deliveries.

Once the seller has confirmed acceptance of the buyer's order, the seller will endeavor to dispatch the buyer's order within 10-15 business days unless a different time frame is specified in relation to a particular product, due to stock shortages etc. If the seller is unable to dispatch the buyer's order within the time frame specified the seller will endeavor to contact the buyer and advise the buyer of the expected dispatch date.

The seller reserves the right to dispatch the buyer's order in one delivery or by installments. Failure to deliver any installment shall not entitle the buyer to repudiate the contract as to any installments already delivered. The buyer may cancel any undelivered installments up until the installment is confirmed.

Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation and the seller will not be liable for any loss, expense, or other damage caused by any delay in delivery.

The buyer may specify delivery instructions for an order (for example, the buyer may authorize the delivery agent to leave the products in a specified location if the buyer will not be at the delivery address). The seller will not be responsible for any order that is delivered in accordance with the buyers delivery instructions.

New Zealand law requires all international packages to have attached customs documentation, which describes the goods being sent and their cost.

Shortages, Damages or Loss in Transit

Liability for shortages in the quantity of goods delivered is limited to making up the shortages. Where the buyer believes that there is a shortage in the quantity of products delivered, the buyer must notify the seller of any such claim within 7 days of delivery and must provide the seller with a reasonable opportunity to investigate that claim.

 Please ensure to sign for delivered products -When signing for goods delivered via a transport company, please can you put "STI" (subject to inspection) beside your signature - this indicates you have received the package but haven’t inspected the items inside. 

Goods leaving the seller's premises are adequately packed. Claims for damage or loss in transit must be made against the carrier in the prescribed manner:

  • Prior to acknowledging delivery to the carrier the buyer must ensure that the complete consignment as per the carrier's note has been received.
  • Should there be a shortage or visible damage to outer packaging the carrier's note must be endorsed accordingly.
  • Within 7 days of receipt of consignment the buyer must ensure that all goods received are in good order and condition.

No damage claims will be considered after 7 days of receipt of goods. While no liability for goods damaged or lost in transit will be accepted by the seller details of any claim should be advised to the seller.